Emergency Services

Today, Emergency Services including Police, Ambulance and Fire Services are facing unprecedented levels of change. The driving force for the change comes in many guises including the Modernisation Agenda, Restructuring Initiatives and Best Value Reviews. The ultimate goal is to provide the citizen with the best service possible at the time of need, cost effectively.

Efficiency and cost reduction are the drivers, which are unlikely to change, so each division of the Emergency Service has no option but to investigate, establish and implement a plan of action to meet this challenge.

Some of the challenges that LSI can address -

• Historical working patterns do not fit the actual work load demand.
• Working together with the unions, Emergency Services are seeking to engineer much more flexible working practices based around their anticipated demand.
• Where complex rules and conditions of contract exist optimal staffing of rosters can be affected by random events and incidents
• Staffing with on-call staff and the equitable allocation of reserve time demands the use of sophisticated Workforce Management solutions.
• Recording who did what and when demands that the application of the correct payment rules

Read more to see how LSI can help your service match the needs of its clients.

Services

Workforce Management Strategy
Service Level and Effectiveness Review
Flexible Working Schemes
Working Pattern Re-design