Operating Model Design

The key to successful retail lies in the ability to develop a winning trading formula and replicate it in each store, while acknowledging the unique characteristics such as customer traffic, store layout and equipment of each site.

To assist in compliance with defined processes an LSI designed Operating Model provides the store manager with a daily view of all store activities and the hours or people required by activity by time of day for each day's forecast business levels.

LSI's development of a corporate Operating Model will ensure:-

• Standardisation and documentation of all store processes
• Definition of local store characteristics and variance to corporate process
• Identification of all business drivers with supportive data
• Optimal scheduling of tasks to smooth out demand during the day and ensure all activities performed at optimum performance and in a timely manner
• Generation of workload demand by activity and time of day based on weekly forecast or budget business levels

An accurate and representative Operating Model lies at the heart of every Workforce Management system and will ensure consistency of process across your entire estate.