Retail

Over the last few years there has been an explosion of competitive pressures in the form of industry consolidation, product and brand extension and the internet.

Retailers are turning to Workforce Management solutions to allow them to achieve more from the same investment in people, or the same from less. They can identify and improve customer service by resolving periods of understaffing and reduce costs by eliminating periods of overstaffing.

Often, the full benefits are not realised for a number of reasons including:-

• no clear Workforce Management Strategy
• inappropriate Workforce Management system
• no change management programme in place
• inappropriate model of store operation utilised

Whatever your Workforce Management requirements, LSI has a programme to help you get the best from your workforce.

Services

Workforce Management Strategy
Workforce Management System Health Check
Service Level and Effectiveness Review
Flexible Working Schemes
Working Pattern Re-design
Lean Process Design
Labour Standards Development
Operating Model Design
Productivity Management Outsourcing
Hosted WFM Solutions
Sales Conversion Improvement
Labour Cost Budgeting
Queuing Simulation