Service Level and Effectiveness Review

One of the key reasons for investing in Workforce Management is to improve and maintain service levels and to increase employee effectiveness.

One of the key reasons for investing in Workforce Management is to improve and maintain service levels and to increase employee effectiveness.

Increasing these two measures alone can prove the business case for Workforce Management and make a significant improvement to business performance.

LSI consultants have extensive experience of improving service levels and labour productivity through the comprehensive review of workload demand and employee schedules. Employing a well proven, structured methodology, a revised set of working patterns can be developed to match a detailed, weekly varying workload demand.

By agreeing with each client both their base line and target service and employee effectiveness levels, LSI can design a range of new, practical working patterns, shifts and schedules which can be deployed either as a set of quick easy wins or over a longer term if more significant, strategic change is required.

Whether the requirement is the minor re-alignment of existing shift patterns for a regional fire service or the creation of new rosters and contracts for a large supermarket, LSI has the tools and experience to ensure your workforce is optimally aligned with your customer and process demands.

LSI has successfully re-designed the working patterns for clients in the following sectors:-

• Emergency Services
• Retailers
• Airport Security
• Manufacturing
• Transport

Whether your aim is to increase your service level, improve employee effectiveness or a combination of the two, LSI can show you where the opportunities lie and develop a programme to realise the level of benefits you choose to achieve.