Workforce Management Strategy

It is acknowledged that modern Workforce Management Systems have the potential to deliver significant financial reward in a relatively short period of time. However, while the rewards are high, there are a number of actual and perceived risks and obstacles associated with such projects that can prevent the realisation of the full benefits.

To overcome both the perceived and actual issues, companies are looking to adopt a cohesive, clear and realistic Workforce Management Strategy. The purpose of such a strategy helps to both identify and overcome these areas of concern and align the company to the requirements and value of such a system.

LSI's Workforce Management Strategy: -

• Defines all central and local Workforce Management processes including budgeting, forecasting, scheduling, absence management and time & attendance
• Identifies the necessary changes in both process and management required to facilitate a smooth and successful implementation of the solution
• Defines the change boundaries relating to working hours, multi-skilling and terms & conditions of employment and sets the framework for change management requirements
• Creates the basis for a business case to be developed including target ROI.
• Creates a clear set of functional requirements for the selection and assessment of Workforce Management software
• Details the corporate operating model used to determine workload demand based on best practice
• Identifies requirements for and value of traditional and innovative labour related Key Performance Indicators
• Identifies and qualifies the initial risks based on the defined strategy
• Defines the system architecture required to support the solution including all interface and data requirements

A well defined Workforce Management Strategy, developed in advance of software selection and implementation, ensures that the deployed application and processes will have the best chance for longevity, user compliance and as a result, greatest benefit for the company.